Privacy Policy.

1. Information Collection

When you fill out a form, request a quote, schedule a consultation, or communicate with us, we may collect your name, email address, phone number, date of birth, service address, project details, and the service you are requesting.

We may also collect information that you voluntarily provide through messages, appointment requests, photographs, project descriptions, or other communications.

2. Technical Information

When you visit the website, we may automatically collect basic technical information such as your browser type, device type, operating system, IP address, pages visited, referring website, and general website usage information.

This information helps us maintain website functionality, identify technical problems, and improve the overall user experience.

3. Project Information

When you request home services, you may provide information about your property and project requirements, including descriptions of requested work, photographs, measurements, access instructions, preferred materials, and other information needed to evaluate and complete the service.

4. Data Usage

We use your information to respond to enquiries, prepare quotes and estimates, schedule appointments, coordinate service visits, carry out requested work, provide customer support, process payments, and communicate with you regarding your project.

Information may also be used to improve our website, services, internal operations, security practices, and customer experience.

5. Marketing Communications

Where permitted by applicable law and where you have provided appropriate consent, we may use your information to send newsletters, promotional offers, service updates, and other marketing communications.

You may opt out of marketing communications at any time by following the unsubscribe instructions included in the relevant message.

6. Cookies

Small cookies and similar technologies may be used to remember preferences such as your selected theme, support essential website functions, understand which pages are useful, and improve website performance.

You can clear, restrict, or block cookies through your browser settings at any time. Disabling certain cookies may affect some website features.

7. Analytics and Website Performance

We may use analytics tools to understand how visitors interact with the website. This may include information about frequently visited pages, navigation patterns, general traffic levels, and technical performance.

Analytics information helps us identify problems, improve navigation, and make the website more reliable and useful.

8. Payment Information

If you make a payment through the website or a third-party payment provider, payment information may be processed by the applicable provider. Such providers may handle financial information according to their own privacy policies, terms, and security practices.

9. Security Measures

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure, misuse, loss, or destruction.

Data may be transmitted through encrypted connections, and access to personal information is generally limited to staff, contractors, or service providers who need it to perform their responsibilities. However, no online system can be guaranteed to be completely secure.

10. Third-Party Services

We share only information reasonably necessary with trusted partners who help support our operations or provide requested services. These may include scheduling tools, payment processors, hosting providers, communication platforms, analytics providers, suppliers, contractors, and specialist trades working on your project.

We aim to limit information shared with these providers to what is reasonably required for them to perform their services.

11. Information Sharing

We do not sell, rent, or trade your personal information. Information may be shared when reasonably necessary to provide requested services, coordinate appointments, process transactions, communicate with you, maintain website operations, protect our systems, or comply with applicable legal requirements.

12. Service Professionals

Information about your project or property may be shared with technicians, contractors, specialist trades, suppliers, or other project partners when necessary to complete the services you request.

Only information relevant to the applicable service should be provided to such parties whenever reasonably practical.

13. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain service records, process transactions, resolve disputes, prevent fraud, comply with legal obligations, and support legitimate business purposes.

14. User Rights

Depending on your location and applicable law, you may have the right to request access to personal information we hold about you, correction of inaccurate information, deletion of certain information, restriction of certain processing, or an end to marketing communications.

15. Updating Your Information

You may request that inaccurate, incomplete, or outdated personal information be corrected or updated. Reasonable verification may be required before changes are made to information associated with a service request, project, or transaction.

16. Marketing Preferences

You may choose not to receive promotional communications while continuing to receive necessary service-related messages, including appointment confirmations, project updates, payment information, and other important communications.

17. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization. If we become aware that information has been collected from a child in circumstances where it should not have been collected, we may take reasonable steps to remove it.

18. Third-Party Websites

The website may contain links, booking tools, payment services, maps, or other features provided by third parties. These services may collect information according to their own privacy policies and terms.

We are not responsible for the privacy practices or security measures of third-party websites and services that we do not control.

19. Fraud and Security Prevention

Information may be used to detect, investigate, prevent, or address fraudulent activity, unauthorized access, suspicious transactions, security incidents, website misuse, or other activities that could harm customers, service professionals, property, or our systems.

20. Legal Requirements

We may disclose personal information when reasonably necessary to comply with applicable laws, regulations, court orders, legal proceedings, governmental requests, or other lawful requirements.

21. Business Transfers

If a business operation or portion of its assets is sold, transferred, merged, reorganized, or acquired, personal information may be transferred as part of the applicable transaction, subject to applicable privacy requirements and reasonable safeguards.

22. Your Choices

You may choose not to provide certain personal information. However, some information may be necessary to respond to an enquiry, prepare an estimate, schedule a service, process a payment, or complete a requested project.

23. Privacy Requests

Privacy requests may require reasonable verification to protect your information from unauthorized access. Certain information may need to be retained where required by law or where reasonably necessary for accounting, fraud prevention, dispute resolution, security, or legal compliance.

24. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, business practices, or applicable legal requirements. Updated versions will be made available through the website.

25. Acceptance of This Policy

By accessing the website, submitting a form, requesting a quote, scheduling a service, or otherwise using our online services, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it, subject to applicable law.